Each time you open SpinEmpire Casino, whether on a phone between errands or on a laptop at home, some information about you reaches us. This policy covers what that information is, where it goes, how long we hold it and how you can put questions to us. Our data controller is GBL Solutions N.V., which operates the casino; its details close the page. Registering an account means you accept this policy, so please do not sign up if you disagree with it. We publish every revision here, and carrying on with the site after a revision means accepting it.
What We Learn Without You Typing Anything
Some data arrives on its own as soon as a page loads:
- Device details: your IP address, the type of phone or computer, its operating system version, the browser and device identifiers.
- Activity logs: pages viewed, searches, clicks on adverts, shares to social media, and the date, time and length of each session.
- Approximate location: a general area worked out from your connection. Your IP and location may also be recorded at the moment you register.
We also receive information from outside sources, mainly to confirm who you are and to stop fraud and money laundering: public registers and other records, websites, social networks and online news, commercial databases, fraud-prevention agencies, public authorities, and banks or other credit and financial institutions. Information you published yourself counts too, for example on social media or via a linked Google or Facebook login.
Cookies in Your Mobile Browser and Web App
A cookie is a small piece of text your browser keeps on the phone or computer. Part of the automatic collection above works through cookies, sometimes with help from the suppliers of our platform and our partners. We use three kinds:
- Required: they let the site work at all, including signing in to your account.
- Functional: they keep your session key, language and region choices, and let us test how visitors use the pages so the layout can be improved.
- Advertising: placed by partners to count visits and judge how well our campaigns and content marketing perform. Affiliate partners never get your name or email address; they see only the data these cookies collect, although their providers may connect it with data obtained elsewhere, under their own privacy notices.
Some cookies on our pages come from third-party services we use, which check how the site performs, how well ads work and how people move through it. Most browsers accept cookies automatically, and you can block or delete them in your phone's browser settings. Bear in mind that doing so may limit how much of the site you can use.
What You Share With Us
The rest comes from you, step by step:
- Sign-up: an email address and a password. Canada and CAD are preset on the form.
- Profile: full name, birth date, home address with postcode, phone number and similar details such as gender or a username, added when the site asks for them.
- Verification: the number on your passport, ID card or driver's licence, a proof-of-address document, information on where your funds or wealth come from, and financial statements. We need these to prove identity and age, satisfy anti-money-laundering rules and meet our licence conditions.
- Payments: bank account and payment system details used for deposits and withdrawals, which also feed into those checks.
- Conversations: whatever you send us by chat or email, from a quick question to a formal request, plus answers to optional surveys and feedback forms. Copies are kept so the record of your account is accurate.
Who Else Sees Your Data
We never sell or rent personal data. It leaves us only in these situations:
- when legislation, a court order or a warrant requires it, or licensing and regulatory authorities are owed it;
- for the payment operators handling your deposits and withdrawals, whose own privacy policies cover that step;
- to protect you, other players, ourselves or third parties, to look into fraud, to answer a government request or to alert a supervisory authority or law enforcement;
- for service providers working for us on hosting, analytics, newsletters, marketing and running the site, all bound by agreements that keep the data protected;
- if the company is merged or sold, in which case we email you before any transfer;
- whenever you have agreed to it in advance.
Payments run through Ramtinar Techconsult Limited, our Cyprus-registered subsidiary and payment agent. Share or like buttons belong to the social networks that supply them and fall under their policies, and links to outside websites fall outside this one. Data may also be handled outside the EU/EEA, and only with safeguards set up beforehand, for example by sending it only where the European Commission has recognised the protection as adequate, or under the Commission's Standard Contractual Clauses.
Why We Use It, and on What Basis
We process your data to:
- run your bets, deposits and withdrawals;
- provide the games and services you ask for and manage your account through support;
- carry out verification checks and meet our legal duties, including our duties against money laundering and the financing of terrorism;
- check and investigate transactions for fraud, wilful delays, money laundering and other abnormal play;
- send promotional content, including offers from business partners;
- study market trends and customer needs through optional surveys, and produce statistics from combined data.
We rely on your consent, on the contract between us, on legal duties, on legal claims we must establish or defend, and on legitimate interests of ours or of others. Processing follows applicable data protection law, including the EU's GDPR and the National Ordinance on Games of Chance of Curaçao.
Promotional Emails, Calls and Prize Names
To stop advertising messages, ask [email protected] to unsubscribe you. Until you do, we may send offers by email or phone, including ones from software providers and other business partners. If you accept a contest prize, your name or nickname may appear in our adverts, and you will not be paid extra for that, except where the law prevents such use.
Keeping Data Safe, and for How Long
Every reasonable precaution goes into protecting your data, and we treat our data protection duties seriously. On your side, two-factor authentication, found in the Profile section of your account, adds a second step to every login.
After an account is closed, by you or by us under our terms, its data is kept for the legally required period and opened only at the request of competent authorities, for inquiries into tax or financial records, fraud, money laundering or other crime. The floor is set by anti-money-laundering rules: five years from your final transaction or the account's closure, on top of the time the account is open, for everything you supplied at sign-up and afterwards. Erasure requests cannot be actioned inside that period.
Your Rights and How to Ask
Under the law that covers you, you may ask to see your data, have it erased, limit how it is used, object to certain processing or to direct marketing, withdraw consent you gave earlier, or lodge a complaint with the relevant supervisory authority. Limits apply when data has to stay on file or be used for legal or regulatory reasons, our licence, AML checks, security, fraud prevention, responsible gaming or settling a dispute. If the law allows, we can extend the response time, and we may refuse requests that are repetitive, excessive or have no basis.
To make a request, email [email protected] with "Privacy Request" as the subject (use "Information Request" for a general question). Support hands it on to the department responsible; the review follows the deadlines set by law.
The Company Behind This Policy
GBL Solutions N.V. (registration number 155090, Seru Loraweg 17, Curaçao) operates SpinEmpire Casino under Curaçao Gaming Authority licence OGL/2024/589/0556. Our accounts are for adults only: 19 and older, or 18 and older in Alberta, Manitoba and Quebec. For the rules of the account itself, see our terms and conditions.